FAQ
Frequently Asked Questions (FAQs) – AMAKART.SHOP
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Complete the payment, and your order will be confirmed.
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards, UPI, Net Banking, and Wallet Payments. Secure payment gateways ensure a safe transaction.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours of placing them. Please contact us at [email protected] or call 9920476944 for assistance.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above ₹[X]. For orders below this amount, a small shipping fee applies.
Q: How long does delivery take?
A:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days (extra charges apply)
Delivery time may vary based on location and courier service availability.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking link via email/SMS. You can use this link to monitor the delivery status.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy. If you receive a damaged or incorrect item, contact us within 7 days of delivery for a replacement or refund.
Q: How do I request a refund?
A: Email us at [email protected] with your order details, reason for the refund, and product images (if required). Approved refunds will be processed within 5-7 business days.
Q: Are there any items that cannot be returned?
A: Yes, certain items such as personal care products, perishable goods, and final sale items are non-returnable. Check our Refund Policy for more details.
4. Customer Support
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: [email protected]
📞 Phone: 9920476944
Q: What are your customer service hours?
A: Our support team is available Monday – Saturday | 10:00 AM – 7:00 PM (IST).
5. General Questions
Q: Do you offer discounts or promotions?
A: Yes! We regularly offer discounts and promotions. Follow us on [Facebook], [Instagram], and [Twitter] to stay updated on the latest deals.
Q: Is shopping on AMAKART.SHOP safe?
A: Absolutely! We use secure payment gateways and encrypted transactions to ensure a safe and hassle-free shopping experience.
If you have any other questions, feel free to contact us! We’re here to help. 😊
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